The Leading European On-Line Poker and Gaming Company Chooses eGain Mail to Quickly Route and Answer Email-Based Customer Questions

SLOUGH, UK -- (MARKET WIRE) -- June 29, 2006 -- eGain Communications Corp. (OTCBB: EGAN), provider of the industry's top-rated* customer service and contact centre software for in-house or on-demand deployment, today announced that Sweden-based 24hpoker has chosen eGain Mail(TM), eGain's email management software to provide reliable and scalable 24x7 email customer service, to its rapidly growing European customer base.

"Providing scalable and effective customer service to our fast-growing user-base is a critical element of our member value proposition," said Joakim Pettersson-Winter, CTO for 24hpoker. "eGain Mail will not only address this need but also help improve agent productivity in our contact centre."

24hpoker's customer base is growing rapidly, putting increased pressure on maintaining customer support levels. Looking to upgrade its current email handling system to match its business growth and continue to improve customer service levels, 24hpoker investigated several alternatives in the market. The company chose eGain Mail due to the depth of its functionality, ability to easily integrate with existing business systems, and flexibility to design and monitor support processes.

"We are committed to knowing our customers and delivering a superior support experience," continues Pettersson-Winter. "With eGain we can provide our customer support team with the right tools to provide swift and accurate resolutions to our customers and thereby achieve competitive advantage."

"We have worked with many industry-leading clients in the online gaming sector and have built up a strong track record for meeting their time-critical customer service needs," said Andrew Mennie, General Manager Europe of eGain. "We look forward to working with 24hpoker to help them meet their rapidly growing demand for email customer service."

* Source: 2005 ForresterWave report on eservice and 2005 Patricia Seybold Group bull's eye reports on customer service: overall capabilities, knowledge management, analytics and architecture

About 24hpoker

24hPoker AB is a Swedish owned company active in the gaming industry. The company delivers software solutions for online gaming and turn-key solutions to clients who wish to quickly enter the gaming industry. Through subsidiaries 24hPoker also operates its own gaming portal. 24hPoker AB owns B2B Poker AB which operates one of Europe's leading poker networks. 24hPoker AB is listed on Stockholm Stock Exchange.

For more information please visit www.24hPoker.se

About eGain

eGain (OTCBB: EGAN) is a leading provider of customer service and contact centre software for in-house or on-demand deployment. Trusted by prominent enterprises and growing midsize companies worldwide, eGain has been helping organizations achieve and sustain customer service excellence for more than a decade. 24 of the 50 largest global companies rely on eGain to transform their traditional call centres, help desks, and web customer service operations into multichannel customer interaction hubs. These hubs enable dramatically improved customer experience, unified multichannel customer service, end-to-end service process efficiencies, and enhanced contact centre performance.

eGain Service(TM), the company's software suite, includes integrated, best-in-class applications for web self-service, email management, knowledge management, chat and web collaboration, automation of fax and paper-based service interactions, case management, and service fulfillment. These robust applications are built on eGain Service Management Platform(TM) (eGain SMP(TM)), a scalable next-generation framework that includes end-to-end service process management, multichannel and multisite contact centre management, and certified out-of-the-box integrations with leading call centre, content, and business systems.

eGain OnDemand(TM), the industry's first-ever on-demand eService software, is a proven, robust and scalable solution that has been used by companies of all sizes, in the last eight years, to rapidly build customer interactions hubs.

Headquartered in Mountain View, California, eGain has an operating presence in 18 countries and serves over 850 customers worldwide. To learn more about eGain, visit http://www.eGain.com or call the company's offices: London: +44 (0) 1753 464646; Dublin: +353 1 8472290; United States: +1 888 603 4246 ext. 9.

eGain media contact UK Kerry Hallard/Nicola Craft Buffalo Communications Ltd. +44 (0) 207 292 8680 [email protected]